Frequently Asked Questions

Q: Does the price include set up and delivery?

A: No there is an option to select delivery or pick up. If being delivered, it includes set up for any inflatables, but there is an additional fee if other rentals need to be set up by our staff. Additional delivery fees may apply for areas further distance. 

Q: Do you deliver to other cities?

A: Yes, but please be aware that there might be an additional fee for further distances that are too far from our location.

Q: Does the standard full day rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time as needed. Delivery may be from 1 to 3 days before your event due to our busy schedule. 

Q: When do you set up?

A: It depends on our schedule and weather for that day and what time the event starts. At times we may even deliver a day to three days before the event.

Q: We've rented some really dirty bounces from other companies in the past. Are they always that dirty?

A: No. The bounce should be clean when you get it or cleaned while we are setting up. We clean and disinfects after every rental.

Q: Do we have to keep the inflatable plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. 

Q: What about parks? Do parks have electricity?

A: Most parks do not have electricity. If you want to set up at a park, you must rent a generator. We do rent generators. 

Q: What payments do you take?

A: Cash, check or Credit Cards. If making an online order, the deposit has to be by credit card. If paying by cash or check you will need to pay at our office due to all orders must be paid in full 7 days prior to event date.

Q: What if we need to cancel?

A: Once a customer cancels, keep in mind all payments made are non refundable, but can change event date to not lose payment only before 7 days prior to event date. For inflatables, if it is not due to extreme rain with high winds which will not be determined until the morning of event and also keeping an eye on the weather a few days before event date. 

Q: Do you require a deposit?

A: Yes all orders require a 50% non refundable deposit.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl bounce.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. 

 

Still have a question? Call or Write: onestoppartyshop@comcast.net  610-431-1203