610-431-1203

Frequently Asked Questions

Q: Does the price include set up and delivery?

A: No there is an option to select delivery or pick up. If being delivered, it includes set up for any inflatables, but there is an additional fee if other rentals need to be set up by our staff. Additional delivery fees may apply for areas further distance. Prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard full day rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to needed. Delivery may be from 1 to 3 days before your event.

Q: When do you set up?

A: It depends on our schedule for that day and what time the event starts. At times we may even deliver a day to three days before the event.

Q: We've rented some really dirty bounces from other companies in the past. Are they always that dirty?

A: No. The bounce should be clean when you get it. [company name] cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. 

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash, check or Credit Cards. If making an online order, the deposit has to be by credit card. If paying by cash for remainder balance at delivery, please have exact change as our delivery staff does not carry cash.

Q: What if we need to cancel?

A: All deposits are non refundable. Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a 30% non refundable Credit Card deposit.

Q: How big are the inflatables?

A: Most of our bounces (all of our character bounces for example) are 15¥x15¥. Please note the space required for each bounce (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. All bounce need room to be staked in and they need room for the blower and can't rub against walls or trees as this may damage the bounce. The sizes listed with each bounce include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big inflatables? Any special requirements?

A: Check the requirements listed with each bounce. Also, make sure you have at least a 4¥ access to the area where it will be set up. The bounce can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl bounce.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: onestoppartyshop@comcast.net  610-431-1203
 

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